Terms of Service

1. Scope of these terms

These terms govern your use of indoorplaygroundsolution.com and the pre-contract information we publish on it. NinescapeLand manufactures commercial indoor playground, trampoline park, ninja course and soft play equipment and sells business-to-business. Every confirmed order is governed by the signed sales contract, proforma invoice and technical annexes for that project; where they conflict with this page, the signed contract prevails.

2. Using this website

You may browse, download and share our pages for the purpose of evaluating, specifying or purchasing our equipment. You may not scrape the site to rebuild our catalogue, resell our renders or photographs, misrepresent our products as your own manufacture, or attempt to access the admin area or database. All product photography, 3D renders, drawings, copy and layout on this site remain the property of NinescapeLand.

3. Quotations, prices and 3D designs

• Prices shown or discussed on this website are indicative only and are not a binding offer.
• A written quotation is valid for 30 days unless stated otherwise, and is subject to raw material, freight and exchange-rate movement after that period.
• Free 3D concept designs are provided to support your project evaluation. Concept designs remain our intellectual property until an order is placed; they may not be passed to another manufacturer for quotation or production.
• Layouts, equipment counts, capacity figures and ROI examples are estimates based on the information you supply and are not a guarantee of business performance.

4. Orders, payment and production

Orders are confirmed when both parties sign the sales contract or proforma invoice and the deposit is received. Standard terms are a deposit on order with the balance before shipment, unless the contract states otherwise. Production lead time starts from receipt of the deposit and your written approval of the final design and colour scheme; changes requested after approval may affect both price and lead time.

5. Delivery, installation and site conditions

Shipping terms (EXW, FOB, CIF or DDP), port and incoterm are specified in the contract. Lead times are good-faith estimates and may be affected by shipping-line schedules, customs clearance and events outside our control. The buyer is responsible for import duties and local taxes unless agreed otherwise, for confirming that the venue's floor loading, ceiling height, fire exits and local permits suit the approved layout, and for compliance with municipal inspection requirements in the country of installation. We supply installation drawings and remote or on-site supervision as agreed in the contract.

6. Warranty and after-sales

Equipment is covered by the warranty matrix supplied with each order confirmation — typically 3 years on galvanised steel structure and 1 year on soft-play vinyl, foam, plastics, trampoline beds, ropes and electrical components — plus a 10-year spare-parts availability commitment on components we manufacture in-house. Warranty excludes normal wear of consumables, misuse, overloading beyond rated capacity, unauthorised modification, damage during buyer-arranged transport or installation, and failure to perform the documented maintenance and inspection routine. Full detail is on our maintenance and warranty page.

7. Safety and operator responsibility

Our equipment is manufactured and tested to international standards including ASTM F1487, ASTM F2970, EN 1176 and EN 13219, and is certified before shipment. Ongoing operational safety — supervision ratios, house rules, daily and weekly inspections, participant briefing, insurance and the statutory annual main inspection — is the operator's responsibility in the jurisdiction where the facility operates.

8. Limitation of liability

To the maximum extent permitted by law, our total liability arising from an order is limited to the contract value of the affected equipment, and we are not liable for indirect or consequential loss including lost revenue, lost profit, delayed opening or loss of goodwill. Nothing in these terms excludes liability that cannot be excluded under applicable law.

9. Governing law and contact

Unless the signed contract specifies otherwise, these terms are governed by the laws of the People's Republic of China, and the parties will attempt good-faith negotiation before formal proceedings. Questions about these terms: email sale@indoorplaygroundsolution.com or WhatsApp +86 189 6975 3002. We may update these terms and will revise the date above when we do.