Indoor Playground Maintenance, Warranty & Spare Parts
Up to 5-year structural warranty, 10-year spare-part guarantee and EN 1176 inspection support — your playground stays compliant and revenue-positive for the long haul.
Get a Care+ QuoteFull Warranty Matrix
Component-level warranty terms — clear, written, sent with every quotation.
Galvanised Steel Structure
Soft-Play Vinyl & Foam Padding
Plastic Slides & Components
Trampoline Beds & Springs
Electrical / Interactive Systems
Cargo Nets & Climbing Ropes
Surfacing (Rubber Tile / PIP)
Warranty applies to manufacturing defects under normal commercial use. Damage from misuse, unauthorised modification or failure to perform routine maintenance is excluded.
Recommended Maintenance Schedule
Daily → Annual — keep your playground compliant with EN 1176-7 and protect your warranty.
Daily
- Visual safety walkthrough
- Wipe-down of high-touch padding & vinyl
- Check ball-pit ball levels
- Confirm exits & emergency stops clear
Weekly
- Tighten visible bolts & fasteners
- Disinfect ball pits, foam pits, padded floors
- Inspect netting for fraying
- Vacuum / steam-clean carpet zones
Monthly
- Operational inspection per EN 1176-7 §5
- Lubricate moving joints (swings, see-saws)
- Test interactive sensors & game scoring
- Photograph wear log for warranty file
Annual
- Independent main inspection by qualified inspector
- Replace consumables: foam top-layer, ball-pit balls, netting
- Re-test surfacing impact attenuation
- Renew compliance certificate
Choose Your Support Plan
From standard warranty to full enterprise SLA — pick what fits your operation.
Standard Warranty
Included with every purchase
- Full component warranty (1–5 years per matrix)
- Free phone & email technical support
- Spare-part availability for 10 years post-purchase
- Annual inspection checklist & wear-log template
- Access to operator training videos
Care+ Annual Plan
From US$2,400 / year
- Everything in Standard, plus:
- Two scheduled on-site inspections per year
- Priority 24-hour parts dispatch
- Free EN 1176-7 main inspection report
- 10% discount on consumable replacements
- Operator re-training for new staff (online)
Enterprise / Multi-site
Custom quote
- Dedicated account manager across all sites
- Quarterly on-site audits with KPI reporting
- Local spare-parts stock (in-country)
- SLA-backed response times (4h critical / 24h standard)
- Custom training programme & franchise rollout support
10-Year Spare Parts Guarantee
Every component we manufacture in-house — steel platforms, plastic slides, custom theming pieces — is supported with replacement parts for a full decade. Standard consumables (foam, vinyl, netting, fasteners) are stocked indefinitely.
Order a Spare PartMaintenance & Warranty FAQ
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Tell us about your project and get a free design and quotation within 24 hours. Our team is ready to help you create the perfect play space.
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We respond to all inquiries within 24 hours. Most requests receive a reply within 2-4 hours during business hours.